At The Higgins Firm, we realize that the COVID-19 pandemic provides numerous challenges and will likely change our world forever. Our firm has adapted to meet those challenges and ensure delivery of the same high-quality legal services that our clients have grown to expect from us and deserve. We want you to know that every case still matters, and we are still fighting for our clients.
Here are some answers to frequently asked questions regarding how The Higgins Firm is navigating the COVID-19 crisis:
- Is your office currently open during normal business hours?
Continuing to serve our community while protecting the health and safety of our clients and staff is our utmost priority. To that end, no, our office is NOT open to the public at this time. But thanks to modern technology, our firm remains fully functional, accessible, and committed to serving you.
- Are you accepting new clients?
Yes! As mentioned, our firm remains fully functional and accessible during this time. While most of our staff is working remotely and our office is closed to the public, we continue to take on new cases and move our ongoing cases forward.
- When and how can I contact you?
Someone is always available to take your call—24 hours a day, 7 days a week—at 615.353.0930. New clients may also fill out our online form for a free consultation, and one of our intake specialists will contact you as soon as possible. Existing clients may reach out to any of our case managers via phone or email.
- What video chat platforms do you offer for clients?
Zoom video conferences have taken the place of most of our in-person meetings with clients. Zoom can be downloaded and used for free from any laptop or computer that has internet access, a microphone, and a webcam. There also is a Zoom app available for most smart phones. We are happy to assist you with using Zoom or discuss alternatives if you prefer a different platform.
- Are courts of law still open in my area? Will my court dates be rescheduled? What if I can’t come to a court proceeding because I’m sick or quarantined?
All Tennessee courts are open for in-person proceedings, but only on an extremely limited basis. While some matters are able to be decided without a hearing, most court proceedings are being either temporarily postponed or conducted by phone or video conference.
Our firm is diligently keeping track of all court dates and deadlines, as well as the evolving rules and guidance from the courts. Your attorney or case manager will contact you regarding any previously scheduled court proceedings. If your court date has been confirmed as proceeding as planned, but you are sick, quarantined, or at high-risk for complications from infection, please contact us as soon as possible so we can help.
- Will scheduled depositions, mediation, arbitration, or settlement negotiations occur as planned?
You can rest assured that our staff is pushing hard to keep your case moving forward. We are using all available forms of modern technology to ensure that discovery, negotiations, and alternative forms of dispute resolution can continue safely despite these trying circumstances.
We want our community to stay safe and healthy during this time. The novel coronavirus is a highly contagious and potentially deadly infectious disease. You can help keep yourself and others safe by following medical advice from the Centers for Disease Control and Prevention:
- Wash your hands often—for at least 20 seconds—with soap and water.
- Avoid touching your face with unwashed hands.
- Cover your cough or sneeze.
- Disinfect surfaces daily.
- Stay home as much as possible.
- If you must go out in public (i.e., you are an essential employee or must leave your home to pick up necessities), stay at least 6’ away from others and wear a mask. A fabric mask or bandana is sufficient for most people—please do not use medical-grade masks that essential healthcare workers need.
As always, if you or someone you know has been injured and needs an attorney, call us. We’re here to help.